FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q:What is your packing?

A: We use paper box/sponge for products.We use thicken carton box outside. 

Q: How do you ship to me?

A: We usually send by Express like DHL/FedEx/UPS/TNT, or by post office, airport to airport,sea shipping depending on customer requirement.

Q: Do I need to pay any charge when receive the parcel?

A: Sometimes you need to pay custom duty, it depends on your country policy.

Q: Do you give a warranty of your product?

A: If it is a factory defect(images,video approved), we will provide a replacement and send it to you in the next order.

Q: Do you support Amazon FBA and Drop Shipping?

A: Yes, we support Amazon FBA and Drop Shipping.

Q:Are you a factory?

A:Yes,we are a factory.Located in Shenzhen .We have our own factory more than 100 members,average daily production capacity of 20,000 units.

Q:How about your goods quality?

A:We have strict quality control in every link from raw material procurement to later production. You can check our customer reviews to understand customer experience with our products.If you still have concerns, we can provide you with samples for testing before you purchase.

Q:Can I get sample first to check quality?

A:Yes, we will send sample within 7 days after you paid shipping cost and sample cost.For sample cost we will return to you after place large order in the future.

Q:Can you make the design for customer?

A:Of course,we have profession designer team and can meet your OEM&ODM requirements.

Q:What's Minimum of Quantity( MOQ ) for this item?

A: MOQ is the same for all products.We accept 2pcs MOQ for all items.

Q: What is your production time?

A: Stock goods 1-3 days, customized production 7-15 days.

Q: What are the terms of payment you have?

A: 100% T/T before shipment.For small amount payment,we accept paypal,western union.

Q: How do you ship to me?

A: We usually send by Express like DHL/FedEx/UPS/TNT, or by post office, airport to airport,sea shipping depending on customer requirement.

Q: Do you give a warranty of your product?

A: If it is a factory defect(images,video approved), we will provide a replacement and send it to you in the next order.

Q: Do you support Amazon FBA and Drop Shipping?

A: Yes, we support Amazon FBA and Drop Shipping

WANT TO WORK WITH US?